Refund policy
Return Policy
At KINVA, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags must be attached
- Items must be returned in the original packaging
Non-Returnable Items
- Final sale items
- Gift cards
- Worn, washed, or damaged items
Return Process
To initiate a return, please contact us at kinvaapparel@gmail.com with your order number and reason for return. Once approved, you will receive instructions on how to send your item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost returns
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return your item and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 5 days of delivery with photos, and we will make it right.