Shipping policy
Shipping Policy
Last Updated: August 2, 2026
Thank you for shopping with KINVA. We are committed to providing quality products and a smooth shopping experience. Please review our shipping policy below to understand our processing and delivery times.
Order Processing
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
- Processing times may be extended during holidays, product launches, or periods of high order volume.
Ready-to-Ship Items
Products labeled Ready to Ship are stocked in our warehouse and typically ship within 1–3 business days.
Estimated delivery after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping (when available): 2–3 business days
Made-to-Order Items
Some KINVA products are made specifically for you after your order is placed.
Please allow:
- Production Time: 7–10 business days
- Shipping Time: 3–7 business days
Estimated total delivery time is 10–14 business days.
Every made-to-order item is carefully inspected before shipping to ensure it meets our quality standards.
Orders Containing Both Ready-to-Ship & Made-to-Order Items
If your order includes both ready-to-ship and made-to-order products, your entire order will be shipped together once the made-to-order item has been completed.
This allows us to ship your order in one package whenever possible. As a result, your order will follow the estimated delivery timeline for made-to-order items, which is typically 10–14 business days.
If you need a ready-to-ship item sooner, we recommend placing it as a separate order.
Shipping Delays
While we strive to meet our estimated delivery times, delays caused by weather, holidays, shipping carriers, or other circumstances beyond our control may occur. We appreciate your patience and understanding.
Incorrect Shipping Address
Please verify that your shipping address is accurate before completing your purchase. KINVA is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us at:
Email: support@kinvaapparel.com